The driver is always late, the cashier never has a clue what was going on and the management is more unprofessional as the staff. I am giving them one star because google won't let me give them 0. This is one place I will never pay another penny to. If you are wise you won't either.
Awful just awful. This place is just famous for telling you one thing over the phone and then surprising you when you go to pick up the car. About 6 months ago I got into a wreck and needed a car for the week. I explained exactly how my insurance worked to the manager and I was told I would need NO money down and I pay when the car is returned. With that I was glad because I was going to be able to pay my deductible and pay for the car after getting paid on Friday. I get there and I am being told that they wouldn't able to rent the car because I would have to pay for the whole week upfront. Throughout the week of having friends giving me rides and taking public transportation all my drivers told that this place was notorious for doing things like this. Despite all of this six months later I thought I would be forgiving and give them a second chance. My friend and I had a conference out of town and thought it would be better to rent a car instead of taking our older cars on a 500 mile drive. As my friend went to get the car she was given the surprise of additional fees that the workers there failed to mention. After I got that call I told her we should just risk it and take my car. This just isn't right. Telling a customer one thing over the phone and surprising them when they get there is a very poor way of doing business. Not only that but not even bothering to work around it like most managers do when one of their employees lie to a perspective customer. If I ever need a rental vehicle I will walk, take a cab, I will even hitchhike before even considering using this company again.
Hertz Local Edition is a US Car Rental based in Saint Joseph, Missouri. Hertz Local Edition is located at 2608 N Belt Hwy, St Joseph, MO 64506, USA.
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